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Frequently Asked Questions

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  1. I installed Smart Countdown and published the module. In frontend view I see the counter, but digits do not move. Counter values are updated only when I reload the page.
  2. I would like to have Smart Countdown horizontally centered across the page.
  3. I selected "horizontal" layout in module's options, but it is displayed as a column (or some digits wrap to the second line).
  4. I have updated an animation profile in the module's configuration, but the frontend display is corrupted and not showing correct images.
  5. I installed an animation profile, a new module appeared in modules' list, but it has no options.
  6. I have downloaded the full package but I get "no installation XML file" error when I try to install it.

 

Q: I installed Smart Countdown and published the module. In frontend view I see the counter, but digits do not move. Counter values are updated only when I reload the page.

A: Most likely this happens due to a javascript error. Different templates and frameworks use different order of loading javascript libraries. Smart Countdown tries to autodetect the right library to use, but sometimes it fails. See "Javascript Library" setting in the modules Basic Options. Try one of the options from the list ("Mootools" or "jQuery"), one of them should work for you.

Q. I would like to have Smart Countdown horizontally centered across the page.

A. The is a quick setting in the Layout section of the module's configuration: "Horizontally Center All". In most cases it should work. You can still manually define css rules for the counter's elements.

Q: I selected "horizontal" layout in module's options, but it is displayed as a column (or some digits wrap to the second line).

A. Horizontal couner layout needs more space in the template position where it is published. If the required width is greater than provided by your template, try to use smaller digits' scale and / or labels size. Also choose "Top" or "Bottom" position for the event's text.

Q: I have updated an animation profile in the module's configuration, but the frontend display is corrupted and not showing correct images.

A. Clear the browser's cache and reload the page.

Q. I installed an animation profile, a new module appeared in modules' list, but it has no options.

A. Animation profiles are add-ons for Smart Countdown and require the module itself to be installed and configured.

Q. I have downloaded the full package but I get "no installation XML file" error when I try to install it.

A. The full package file is an archive. Unzip it first and then you will be able to install the module and plugin (optional)

SmartCalc is published on JED
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